Coaching CLIENT STORIES

Coaching with Dawn helped us define ideal employees who would “fit” and thrive in our company’s culture. We applied her model to recruiting and now hold regular performance reviews with managerial coaching. New hires were put in positions aligned with their unique abilities, strengths, and passions — which ultimately supported a positive work environment for our team.

Individual and team coaching with Dawn made a huge difference. We created a positive customer journey, refined our service model, implemented a consistent communication plan, and enhanced our sales skills. We also expanded our staff with clearly defined roles, responsibilities, and expectations for team success. This created a solid foundation for business operations, continuity of service for clients, and ongoing growth.

Dawn and her team serve as accountability partners for our organization’s engagement processes. We summarize her key coaching takeaways and action items into a roadmap. Documenting and tracking these discussion items, priorities, and next steps keeps us accountable to our organization’s goals (and team members) across all levels.